Objectives: After taking this class students will be able to:
• Understand the steps of the sales cycle
• Discover the importance of the sales cycle in your success
• Understand the importance of a positive self-image with your customers
• Discover the meaningful purpose of setting goals for you and your customers
• Explain why emotional stability is important for a successful Sales Associate
• Explain how communication affects all steps in the sales cycle
• Define people skills and explain why they are important
• Name the additional qualities needed for success
INSTRUCTOR: Deb Diesing