** Canceled ** Objectives: After taking this class students will be able to: Understand the steps of the sales cycle & discover the importance of the sales cycle in your success. Understand the importance of a positive self-image with your customers. Discover the meaningful purpose of setting goals for you and your customers. Explain why emotional stability is important for a successful Sales Associate Explain how communication affects all steps in the sales cycle. Define people skills and explain why they are important. Name the additional qualities needed for success INSTRUCTOR: Mark Letbetter