Meeting the Needs of Challenging Clients *3CE
25300 Bernwood Dr #1
Bonita Springs, FL 34135 United States
Wednesday, March 4, 2020 (9:00 AM - 12:00 PM) (EST)
There are few industries in which a sales professional will work with such a varied group of individuals as Real Estate! Most Realtors® had the realization early on in their careers that the so called “difficult” person must shop for a roof over their head just as much as the amicable people of the world! To compound the situation, potential buyers are embarking on a very impactful milestone in their lives in buying a home, and this can bring out the stressed side of just about anyone at times. So how does a Realtor® dissolve conflict or personality clashes when doing business? How do they know if they may be perceived as challenging and stubborn? This course will help Realtors® diffuse conflict, engage in active listening, and produce solutions for their client without becoming mired down in conflict and misunderstanding. The lessons will provide professional and effective means for learning how to work with wide-ranging personality types and dispositions. Objectives: In addition to skills listed above, students at the completion of the course will be able to: Identify the major causes of conflict, avoid “roadblocks” to communication, set the stage for profitable discussion of the conflict/problem, brainstorm mutually acceptable solutions to the conflict/problem, and produce a consensus based solution that meets the interests/needs of all involved parties.