Objectives: After taking this class students will be able to: • Understand the steps of the sales cycle • Discover the importance of the sales cycle in your success • Understand the importance of a positive self-image with your customers • Discover the meaningful purpose of setting goals for you and your customers Instructor: Mark Ledbetter • Explain why emotional stability is important for a successful Sales Associate • Explain how communication affects all steps in the sales cycle • Define people skills and explain why they are important • Name the additional qualities needed for success INSTRUCTOR: Mark Letbetter