Testimonial Tree - Statistics, Reports and Analysis

Session Four: Everything You'll Need to Know about Statistics

“How likely are you to recommend someone to us?” The answer to that question is based on a 0-10 scale and correlates to your Net Promoter Score®. The NPS® is an index that ranges from -100 to 100. It measures the willingness of customers to recommend a company’s products or services to someone. It is used to gauge a customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand. Testimonial Tree includes the Net Promoter Score® scale on customer satisfaction surveys to help you benchmark against your industry standards. We’ll display the NPS® in your dashboard so you always know where you stand.